Effective Date: Dec 01, 2024

At Amin & Sons, we aim to provide high-quality stationery and books to our customers. If for any reason you are not completely satisfied with your purchase, our refund and returns policy is here to help.

Eligibility for Returns

  1. Return Window: Items can be returned within 30 days from the date of purchase.
  2. Condition: To qualify for a return, the item must be:
    • Unused and in the same condition as received.
    • In its original packaging, including any tags, labels, or protective seals.
  3. Non-Returnable Items: The following items cannot be returned:
    • Gift cards.
    • Customized or personalized items.
    • Items purchased on sale or clearance (unless defective).

Return Process

  1. In-Store Purchases:
    • Bring the item along with the original receipt to our store.
    • Our staff will inspect the item and process the return if eligible.
  2. Online Purchases:
    • Contact our customer support team at +92 300 569 5501 with your order details.
    • Ship the item back to Lane 2, Phase-II Wah Model Town, Wah. 47050 after receiving a return confirmation. Customers are responsible for return shipping costs unless the item is defective or damaged.

Refunds

  1. Refund Approval: Once your returned item is inspected and approved, we will notify you of the refund status.
  2. Refund Method: Approved refunds will be processed to the original payment method within 7–10 business days.
  3. Partial Refunds: In certain cases, partial refunds may be granted (e.g., items showing minor wear not caused by the customer).

Exchanges

  1. Defective or Damaged Items: If you received a defective or damaged item, we will replace it at no additional cost.
  2. Exchange Process: Follow the return process and specify that you want an exchange instead of a refund.

Contact Us

If you have any questions or need further assistance with returns or refunds, please contact us at:

  • Email: info@aminandsons.com.pk
  • Phone: +92 300 569 5501
  • Store Address: Lane 2, Phase-II Wah Model Town, Wah. 47050

We value your satisfaction and are committed to making your shopping experience at Amin & Sons a pleasant one.